Tech Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be attended to in maximum 60 min after the ticket or email was received. If your case requires additional assistance from a server administrator, we will direct the trouble ticket or the email to the person on duty then leave a comment to notify you that more time will be required for reaching the optimal solution. Furthermore if you take advantage of the Admin Services package, all of the tasks included there will be executed whenever you decide.
A Topflight Technical Support Service
We will be available to you 24/7/365 to reply to any questions that you may have with regard to our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require help tackling server management tasks, you can take a look at our Admin Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Section
Our Website Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the how–to articles have video versions which demonstrate all the tasks that you can perform in a very illustrative way. You can find the help articles and the video tutorials in the top right corner of each section of the Website Control Panel.