Being able to communicate with your cloud web hosting provider when you have any kind of questions or experience any problems is important and how fast they will answer back and react could be essential, in particular when your web site is business-oriented, as longer downtime could mean losing prospective customers. The support options are usually one way to identify genuine suppliers from resellers. The latter typically answer just to email messages or support tickets and you may need to wait for a day or longer so as to receive a reply. In case your issue requires a few replies, you may end up losing several days in order to have a basic problem resolved. With an authentic and trustworthy web hosting company, you should be in a position to contact the support at any moment and receive a prompt reply whatever the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Web Hosting

All of our Linux cloud web hosting packages include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our website hosting solutions before you make a purchase or you are a current customer and you have a question or a issue, you will be able to contact us anytime, which includes holidays and weekends. We have a number of channels to get in touch with us - several telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex matters or any issues that require additional time to analyze and fix. In contrast to many other web hosting suppliers, our trouble tickets have a warranted maximum response time of only 1 hour, which means that no matter what the problem is, it will be resolved in a timely manner and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you can benefit from our 24/7 tech support services even on official holidays. All of your web sites will be available all the time and so will we. With plenty of connection options, you can pick the easiest way to get in touch with us and find out about our services if you do not have an account yet, or ask for support in case you're already our customer. You will be able to call us, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with 1-hour answer time warranty, even though it rarely takes more than 20 min to get assistance no matter the complexity of the issue. With our customer and tech support services, we will be there for you every time you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Hosting

When using our VPS hosting, you will not need to wait for more than an hour so as to get support for any kind of problem that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all of the support tickets which you open from your billing Control Panel or e-mail messages that you send to our technical support crew. We have local phone numbers in several countries worldwide as well as a live chat service where we will help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the various ways of communication, so whatever your question or problem is, there will always be someone to help you quickly. In case you need help with third-party software, which you cannot install or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we provide for all the VPS plans.

24/7 Customer Support in Dedicated Web Hosting

When you purchase a dedicated server through us, you are able to contact us anytime using various channels and the max time that you'll need to wait for a response is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it's a weekend or a holiday and we can assist you with anything related to the apps which are pre-installed on the server. To contact us about a tech issue, you can open a support ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any general questions or you'd like to find out about our web hosting solutions before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in several countries worldwide. When you're looking for support for third-party software that you cannot install or run effectively, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.