There are different ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you opt for is a trouble ticket system. It is the least complicated communication method for a number of reasons. In case no technical support team member is available at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. In addition, you can copy & paste large pieces of information without the need to worry about typing mistakes, and if a specific problem needs more time to be resolved or a number of responses need to be exchanged, all the info will be in one place, so either party can always see the comments left by the other one. The negative side of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, which goes to say that if you need to supply information or to follow guidelines, you will have to use no less than 2 different systems and this number could grow if you would like to administer multiple domain names. Plus, many web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting packages include an integrated ticketing system, which is included in our custom-built Hepsia Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything connected with the hosting service itself in the very same place – invoices, website files, emails, support tickets, etc., eliminating the need to sign in and out of different admin interfaces. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with several mouse clicks without needing to sign out of your Control Panel. During the process, you may pick a category and our system will present you with a variety of educational articles, which will give you additional info and which may help you resolve any specific problem before you actually post a ticket. We guarantee a response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our semi-dedicated hosting, was developed with the idea that you should be able to manage everything associated with your semi-dedicated server account in a single location and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a question or run into an obstacle, you can contact our client care team representatives on the spur of the moment without needing to go to a completely different admin console. You can browse your website files or check various settings in your account while you post a new ticket or read the reply to an older one. If you’ve got a large number of tickets and you want to find a specific one, you can resort to the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a response in no more than 1 hour regardless of the nature of your question or issue.