Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting packages include an integrated ticketing system, which is included in our custom-built Hepsia Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything connected with the hosting service itself in the very same place – invoices, website files, emails, support tickets, etc., eliminating the need to sign in and out of different admin interfaces. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with several mouse clicks without needing to sign out of your Control Panel. During the process, you may pick a category and our system will present you with a variety of educational articles, which will give you additional info and which may help you resolve any specific problem before you actually post a ticket. We guarantee a response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our semi-dedicated hosting, was developed with the idea that you should be able to manage everything associated with your semi-dedicated server account in a single location and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a question or run into an obstacle, you can contact our client care team representatives on the spur of the moment without needing to go to a completely different admin console. You can browse your website files or check various settings in your account while you post a new ticket or read the reply to an older one. If you’ve got a large number of tickets and you want to find a specific one, you can resort to the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get a response in no more than 1 hour regardless of the nature of your question or issue.